1. Who we are

ZIRA is operated by AIICO Capital Limited (RC 335978), of AIICO Plaza, 2nd Floor, Churchgate Street, Victoria Island, Lagos State, Nigeria. In these terms "we" and "us" mean AIICO Capital Limited. ZIRA includes ZIRA Pay, ZIRA Savings, ZIRA Invest, ZIRA Fixed Income and ZIRA Loan. These terms start on 21 October 2026.

2. Who can use ZIRA

You must be at least 18 and have a Nigerian Bank Verification Number (BVN). A parent or guardian may open and run a minor account for a child. You must give us true and current information.

3. Your account

You sign in once and hold one or more accounts. An account can be individual, joint, minor or corporate. You choose which account is active, and everything you do in the apps, such as your wallet, verification and products, belongs to that active account. Check which account is active before you transact.

4. Verification tiers and limits

• Tier 1: your BVN and a bank account in your name. This opens payments and savings.
• Tier 2: your NIN, phone number, a liveness check and a photo ID.
• Tier 3: your address, next of kin and employment details.

Each tier raises your limits. We may also ask for more information at any time, and we may lower limits or pause a feature until we receive it. To invest, you must complete an investor profile.

Once a piece of your verification is confirmed, you cannot change it from the app. Only our support team can change verified details, and they may ask for proof.

5. Your withdrawal account

You have one withdrawal account, and it must be in the name on your BVN. Only our support team can change it.

6. Your PIN and keeping your account safe

Transfers, withdrawals and purchases need your transaction PIN. Keep your password, PIN and one-time codes private and never share them, including with people who say they work for us. You are responsible for activity that uses your credentials, unless you told us they were compromised and we had a reasonable time to act. Tell us at once at contact@getzira.ng.

7. Wallet, transfers and bills

Your ZIRA wallet holds naira and, where offered, dollars. You can fund it, receive money into it, and withdraw to your withdrawal account. You can transfer to Nigerian bank accounts or ZIRA tags, buy airtime and data, pay bills, and convert between naira and dollars at the rate shown when you confirm. Payments and transfers use third-party providers, and timing depends on them and on the receiving bank.

Check recipient details before you confirm. A transfer to the wrong account may not be recoverable.

8. Fees and charges

• Paying from your ZIRA wallet carries no processing charge.
• Paying by card or bank transfer at checkout adds a processing charge, shown before you pay. If a checkout payment completes after the order was cancelled, we keep the processing charge and credit the rest to your wallet.
• Some fixed income offerings carry a transaction fee, shown on your quote.
• Breaking a SafeLock early costs a penalty, shown before you confirm.

9. Savings

ZIRA Savings has Flex (top up and withdraw when you like), Target (save toward a goal) and SafeLock (a sum set aside for a fixed term). Interest accrues daily and is paid into your plan monthly. Each product sets its own rate and rules, which are shown in the app. Some plans limit how many withdrawals you can make in a month, and going over the limit can forfeit that month's interest. If you break a SafeLock before its end date, a penalty applies, and we show the amount before you confirm.

10. Investments

Mutual funds, fixed deposits, fixed income and managed portfolios are not bank deposits. Their value can go down as well as up, and you can get back less than you put in. Past performance does not guarantee future results.

We ask for an investor profile so that we can match products to your risk tolerance. The profile helps us, but you decide what to buy and remain responsible for your choices. For fixed income, if the price changes between your quote and your order, we ask you to confirm the new price before the order goes through.

For mutual funds, fixed deposits and managed portfolios, AIICO's core investment system is the official record of your holdings. If the app and that record differ, the core record applies until we have resolved the difference.

11. Loans

Every loan application is reviewed, and we may approve, change or decline it. An approved loan comes with its own terms, which you must accept before disbursement. You must repay on the schedule shown, including any interest and charges. If you set up direct debit for repayments, you authorise us and our payment provider to collect from your bank account on the due dates. Missing repayments can lead to extra charges, collection steps and reporting to credit bureaus where the law permits.

12. Suspension, freezing and closure

We may restrict, freeze or close an account, or place a hold on funds, if the law or a regulator requires it, if we suspect fraud or money laundering, if you break these terms, or if verification is incomplete. We will tell you why when the law allows. You can ask us to close your account, after any money you owe is settled and any open investments or loans are dealt with.

13. Errors and reversals

If you see a transaction you do not recognise, or a payment goes wrong, email contact@getzira.ng as soon as possible. We may reverse a payment made in error, including one credited to you by mistake, and we may take back the amount from your balance.

14. Our liability

We will take reasonable care in providing ZIRA. We are not liable for losses caused by events outside our reasonable control, such as outages at banks, payment or network providers, or by you sharing your credentials. We are not liable for changes in the value of investments. Nothing in these terms limits liability that the law does not allow us to limit.

15. Complaints and disputes

Email contact@getzira.ng with the details and we will look into it. If you are not satisfied with our response, you may take the matter to the relevant regulator or the courts.

16. Changes to these terms

We may change these terms. We will post the new version here and tell you in the app or by email if the change matters. If you keep using ZIRA after the change takes effect, you accept it. Our Privacy policy explains how we handle your data.

17. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria.

18. Contact us

AIICO Capital Limited, AIICO Plaza, 2nd Floor, Churchgate Street, Victoria Island, Lagos State, Nigeria. Email: contact@getzira.ng. Phone: +234 91 6742 9986.